It is necessary to understand MARTCASTLE.NET company policies regarding delivery and shipping costs, to pay before ordering and for it so that disputes between the establishment and the customer will not arise later.
Flexibility is the keyword for payments after placing an order.
For example, you can give us an e-check, wherein your personal bank account will be responsible for the payment as they have neither a credit card nor a debit card. However, you have to spend around three to five days for the amount to show up in MARTCASTLE.NET's company. We will process your order only after payment. Alternatively, you can sign up for a transfer. We also offer you the option of using Western Union or Money Gram.
We regret that we do not offer, you have the choice of your payment by credit card at this time.
Once you have selected your product and paid for it, MARTCASTLE.NET company starts processing. We will process it within 24 hours of receiving information about the order. A delay may occur only if you have placed your order on the weekend or on a bank holiday.
You will receive an invoice for your payment showing the shipping and handling costs on it. You may have to pay various taxes, such as VAT, sales tax, etc., if they are to be applied in conjunction with a particular order. These taxes are your sole responsibility. Then again, every product sold in our house is subject to certain export and import laws and regulations. They have to take note and accept their existence.
MARTCASTLE.NET company sets a tracking number for each order before shipping / delivery. When processing is complete and we ship your order to your address, you can expect to get it somewhere between 3 and 20 days. The date and time of delivery depends on your geographical location, the type of carrier that handles the delivery, and the procedures initiated by different customs authorities in different locations. You should be able to track your order by tracking the number we provide for you. Just visit our www.track-trace.com/post, on the company's website, or the post office website. We look forward to sending our products to customers via Express Mail Service (EMS) or First Class Registered Airmail.
Note that the term "delivery" refers to the process in which your chosen product leaves Distribution Center in our facility and reaches the hands of the Post / Carrier Services. This transfer from one hand to another is in accordance with a contract that becomes operational after a customer initiates a purchase.
According to this contract, we will be responsible for arranging the shipment of goods to the address of the customer. In other words, we take the roles of lawyer and agent in your name. However, once the carriers / postal services enter the picture, our responsibility ends. The Carrier / Postal Services are responsible for protecting your product / lot against loss or damage. In other words, you become too responsible for the safe delivery of your product. MARTCASTLE.NET company is not liable for any kind of damage that may occur to the product during transport. There will also be no responsibility for the failure of the product on your doorstep.
Non-delivery can be for several reasons. It could be that you have submitted a wrong address. Alternatively, authorities may have confiscated their product at some point during transportation. A third reason for non-delivery could be that your item is at your local post office awaiting your personal collection. In the case of such a scenario, we are helpless to do anything. However, if you are not affected and still have not received your product even after 35 days from the date of shipment, our company will ensure that new shipping is the same.
Please note that they do not engage in wrong chargeback. This is a grave offense in the eyes of the two, society and the law. We always have to thoroughly investigate any kind of claim. Our inquiries should be contacted at your local post office. That we should discover you have conspired to make false claims against us, we will prohibit you from using the site permanently. MARTCASTLE.NET companies also get you on the blacklist with ippa. We make sure that your bank, Western Union, receive Money Gram notifications.
You have the option of canceling an order for which you have placed an order if MARTCASTLE.NET has not yet begun processing the Distribution Center. Similarly, we have the right to cancel or any order placed online if the clients do not want us to go with the order.
Whenever you wish to cancel the order please place us intimately via the link Contact us placed on our official website. You will need to provide details about your order number or e-mail address to complete the process. Shortly after receiving copies of their communication, our Operations Manager immediately intervene.
As some administrative costs may be involved in the process, MARTCASTLE.NET reserves the right to charge a cancellation fee. After deducting the $ 25 from the payment you made earlier, we will make sure that the remaining amount goes back to your credit card. The entire process should take ten days for completion, from the date of the "cancellation" recognition.
By activating access to the MARTCASTLE.NET website and / or in the order, it suggests that you have understood quite well all the terms and conditions and the exclusion clause outlined above. In addition, you have agreed to accept them, unconditionally.